Apply For Recruitment for Customer Service Officer at United Bank for Africa (UBA)

United Bank for Africa Plc (UBA) stands as one of Africa’s premier financial institutions. With a presence in 19 African nations and 3 global financial hubs in London, Paris, and New York, UBA has evolved from a single-country establishment founded in 1949 in Nigeria into a Pan-African provider of financial services. Serving over 11 million customers worldwide, UBA boasts nearly 1000 business offices and touch points.

Job Opportunity: Customer Service Officer

Reference No: HRWEST123C001

Job Locations: Lagos, Abuja, Port Harcourt, Awka, Uyo, Calabar, Benin City-Edo; Ado Ekiti-Ekiti; Abeokuta South-Ogun; Akure South-Ondo; Osogbo-Osun; Ibadan South-West-Oyo

Contract Type: Permanent

Job Functions: Banking

Industries: Banking / Finance & Investment

Slot: 200

Job Objective

To deliver exceptional quality banking service to customers at the business office.

To maintain communication with new and existing customers for routine account management activities.

To engage customers in cross-selling the bank’s products and services, including E-sales.

Role and Responsibilities

Customer Relations Management/Sales:

• Proactively develop and prioritize client satisfaction through strong client relationships and solutions anticipation.
• Evaluate clients’ risk profiles, suitability, and product appropriateness through accurate call reports and KYC database maintenance.
• Promote UBA’s E-banking products to potential customers, enroll new customers, and resolve related concerns.
• Cross-sell bank products and services to engage customers and enhance loyalty.
• Adhere to regulatory requirements, such as KYC and money laundering prevention procedures.

Requirements

Educational Qualification: Minimum of a B.Sc. in any related discipline

Age: 27 years and below

Experience (Optional):

• Prior experience in banking operations (desirable)
• Relevant banking experience, preferably in retail customer support

Knowledge:

• Solid understanding of Banking products and services
• Good grasp of operational, credit, and regulatory risks
• Business Development and acquisition knowledge

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Strong communication skills (verbal & written)
• Effective selling skills
• Motivated, results-oriented, and detail-focused
• Good interpersonal skills

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