Contact Information

Nun Street Maitama Abuja

We Are Available 24/ 7. Call Now.

KwaraLEARN (Leading Education Achievement and Reform Now) is a core new education programme by the Government of Kwara State to deliver dramatic improvements in learning outcomes in public schools for all children across Kwara State. KwaraLEARN will transform all government primary schools across the state into powerful public schools using an innovative technology and data-driven platform, coupled with high-quality learning materials, effective training and ongoing coaching for teachers and school leaders, and technology-enabled support teams to create 360-degree support for learning outcomes.

We are recruiting to fill the position below:

Job Title: Senior Regional Manager, Schools

Location: Kwara
This role reports to: The Schools Director

Background

  • Working for the technical implementing partner for the programme, you will work towards preparing Kwara and its youth for a bright future with a strong educational foundation.
  • Being part of this transformative programme will be a challenging but fulfilling experience.
  • You will have the opportunity to impact young lives and help build the future of Kwara and Nigeria.
  • The programme is one of the most exciting and ambitious education programmes not only in Nigeria, but also across Africa.
  • A quality education has the power to transform the opportunities for Kwara’s youth and the State.
  • In joining us, you will join a group of dynamic and passionate Nigerians taking concrete action to help ensure a better future for the children of Kwara.
  • The education crisis is one that requires urgent, collective, and concrete action to surmount. While Nigeria is said to have the largest number of out-of-school children in the world, the education crisis is not just about out-of-school children, but also about children who are in school and not learning.
  • In Sub-Saharan Africa, statistics say that 88% or almost 9 out of 10 children and adolescents will not be able to read proficiently by the time they are of age to complete primary and lower secondary Education. With Nigeria being the most populous country in Sub-Saharan Africa, this crisis impacts us the most.
  • Bridge started operations in Nigeria in 2015, opening its affordable private nursery and primary schools targeted at providing life changing education for families living in low-income areas of Lagos State in parts of Ikorodu, Alimosho, Badagry, Ojo, Epe, and other local government areas.
  • In 2017, Bridge further expanded its reach to the most marginalized and vulnerable communities by partnering with the Nigeria Stock Exchange (NSE) and the State of Borno to set up a public school serving out-of-school children and children from internally displaced communities. In 2018, Bridge became a technical partner to the Edo State government in its implementation of the Edo State Basic Education Sector Transformation program to reform its public primary and nursery school system.
  • Today, Bridge works with both communities and governments to ensure hundreds of thousands of children have access to either a well-run, high achieving affordable private or free public school so that the United Nations Sustainable Development Goal 4 of Quality Education becomes a reality for the millions of children in Nigeria quickly.
  • You will join a group of Nigerians taking concrete action to help address the education crisis in Nigeria and ensure a better future for the children of Nigeria.

Schools Group:

  • Schools in the heart of Bridge. Schools are responsible for ensuring all of the work created by our expert teams, including Instructional Design, Leadership & Development, Technology, Communications, and Insight, are used in each school, and each school is managed to achieve its goal of ensuring every child enjoys a learning environment that develops her core skills, knowledge and confidence.
  • The performance of the entire organization is led by the Schools Group, which works to strengthen school enrollment and student retention, by ensuring every school is regarded as the strongest school in its neighborhood and delivers on improved learning outcomes for children.
  • Schools are the largest team in the organization, as this Group is responsible for overseeing the day-to-day management of each school. We engage with school leaders and teachers every day, ensuring ongoing professional development, performance management, and intensive coaching.
  • Our investments in instructional design and teachers’ professional development are overseen by the Schools Group, and academics are at the forefront of our school programming. We are always seeking effective ways of ensuring every school is supported with data-driven practices.
  • We measure our success through increased enrollments in the school, signaling strength in management and community engagement, and by the learning outcomes of the children in the classroom. We are performance-driven.

Schools Group:

  • Schools ensure efficient management through an organizational structure that divides schools into regions within a territory, and oversight of a region to one Regional Manager.
  • Each Regional Manager is responsible for the management and professional development of Supervisors.
  • A Supervisor is responsible for the support and professional development of a group of schools
  • Supervisors report to a Regional Manager who in turn is responsible for the success of that school region or territory. The Senior Regional Manager oversees all Regional Managers.
  • Supervisors are in schools each day, providing ongoing mentorship, feedback, and ongoing group and personal training.
  • They also engage with all stakeholders of the schools under their care, including government officials, parents, and community groups as may be required.
  • Their role is the nexus of all that we do, ensuring the implementation and results of our overall programming, integrating school management, leadership & development of school staff, instructional design, and technology.
  • Using big data that provides visibility into everyday teaching practices and school management, they work with school staff to improve performance – with the goal of pupil performance and character development in mind – and provide feedback on core programming to our design teams.
  • In your role, you will lead your team of Regional Managers in relentlessly pursuing excellence through their Supervisors, and achieving their learning, operational, and school strength outcomes.
  • You will provide oversight and mentoring to Regional Managers so that they can succeed in their oversight and mentoring for Supervisors.
  • You will hold each Regional Manager accountable for meeting their targets while ensuring that they have the management skills to support the achievement of their Supervisors and school goals.
  • You will also use big data to provide targeted feedback, and coaching to individuals on your team. Their success is your success.
  • This team is laser-focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults.
  • You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.

Responsibilities
What you will do:

  • Be responsible for the success of schools and all Regional Managers, including all aspects of learning outcomes, school management, and community and parent engagement.
  • Ensure each Regional Manager delivers on their oversight of Supervisors and individual KPIs. Their schools should deliver the promise of learning and holistic development for children and have a strong and high-performing cohort of teachers.
  • Provide Regional Managers with day-to-day oversight, guidance, and coaching. This includes facilitating regular touchpoints with Regional Managers, reading and responding to reports submitted by the Regional Managers, and providing feedback on their work.
  • Provide Regional Managers with all training necessary for their success, including their onboarding, professional development, and “train the trainer” sessions for content that Regional Managers need to deliver to their Supervisors.
  • Use data from multiple sources, including your own field visits, quality assurance audits, and big data on school staff behavior, and lead Regional Managers to improve their oversight, mentoring, and professional development for Supervisors.
  • Coach Regional Managers in their use of data to provide data-driven oversight and guidance for Supervisors, and creation of Supervisor route plans.
  • Be in schools 20% of the time, observing Supervisors and providing feedback to Regional Managers on ways the Regional Manager can further support the Supervisor on coaching the school leader and/or teachers.
  • When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
  • Support specific school events, including collaborating on programming for such events as school opening celebrations, parent-teacher conferences, and school closing celebrations, as well as community showcases and participation in co-curricular competitions.
  • Through Regional Managers, ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
  • Through Regional Managers, ensure school strength and support enrollment efforts.
  • Through Regional Managers, ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
  • Through Regional Managers, ensure that leadership & development sessions are delivered to schools during the course of the school year, and during induction training for new staff. Supervisors should use the materials and programming developed by the Leadership & Development team.
  • Work with the Leadership & Development team and L&D Manager to provide, and facilitate ongoing professional development for Supervisors through Regional Managers
  • Through Regional Managers, support schools through the transition of staff, including school leaders and teachers.
  • Supervise budget and optimization, prevent fraud and ensure financial discipline among Regional Managers.
  • Guide Regional Managers in assigning and overseeing a clear travel plan and workflow for each Supervisor.
  • Other duties as assigned.

Requirements
What you should have:

  • Bachelor’s Degree with superior academic performance.
  • Proven management and leadership experience, leading teams of people to accomplish an objective
  • Proven experience managing field-based teams
  • Experience in mentorship and coaching of youth and adults
  • Teaching experience a plus
  • Belief in data-driven decision making
  • Relentless focus on achievement for yourself and others
  • Bias towards action
  • Flexible and loves to work in a dynamic environment
  • Collaborative leader with strong relationship-building skills
  • Strong interpersonal skills
  • Strong communication skills
  • Undergraduate degree (or it’s equivalent) or Master’ Degree.

You’re also:

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
  • A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, analyze it, and make decisions with clear justifications.
  • A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.
See also  Recent Recruitment Opportunity for Health Representative at Pfizer

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the link opens, scroll to the Job Title and Apply.

Job Title: Officer, IT Operations

Location: Kwara

Background

  • KwaraLEARN (Leading Education Achievement and Reform Now) is a core new education programme by the Government of Kwara State to deliver dramatic improvements in learning outcomes in public schools for all children across Kwara State.
  • KwaraLEARN will transform all government primary schools across the state into powerful public schools using innovative technology and a data-driven platform, coupled with high-quality learning materials, effective training and ongoing coaching for teachers and school leaders, and technology-enabled support teams to create 360-degree support for learning outcomes.
  • Working for the technical implementing partner for the programme, you will work towards preparing Kwara and its youth for a bright future with a strong educational foundation. Being part of this transformative programme will be a challenging but fulfilling experience. You will have the opportunity to impact young lives and help build the future of Kwara and Nigeria.
  • The programme is one of the most exciting and ambitious education programmes not only in Nigeria but also across Africa. Quality education has the power to transform the opportunities for Kwara’s youth and the State. In joining us, you will join a group of dynamic and passionate Nigerians taking concrete action to help ensure a better future for the children of Kwara.

Technology:

  • Technology plays a critical role in enabling us to provide transformative education at a massive scale in highly resource-constrained environments.
  • This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day.
  • Technology spans several key functions, including Product Management, Business Intelligence, Software Development, and IT Operations.

IT Operations:

  • IT Operations is responsible for last mile delivery of technology, ensuring that everyone, from school staff to executives, have the functioning technology they need to excel at their jobs. Our portfolio involves both proprietary and off the shelf applications that need to run in challenging environments (inconsistent power, unreliable network connectivity, users who are not digital natives) and at significant scale (thousands of schools – and growing).
  • IT Operations also oversees the technical infrastructure that powers and connects all of our global support offices.
  • Within the Technology Group, IT Operations also holds the distinction of being the only department with a dedicated presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all aspects of Technology, ensuring the work done by the other Technology departments delivers on its potential.

About the Role

  • The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support.
  • The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day to day done with ensuring overall delivery excellence for your assigned area.
  • The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates.

What You Will Do
Ensure delivery against one of our key functional areas for IT Operations:

  • Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.
  • Smartphones and Tablets – ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.
  • Problem Management – ensuring that all Tech issues (“incidents”) are properly tracked and regularly analysed to identify our key “problems” (recurring incidents) – and to work on sustainable solutions
  • Support Office Support: ensuring the support office is high-functioning – working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.
  • Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.
  • Proactively troubleshoot using reports and data analytic tools provided – and also contribute back to their evolution and improvement.
  • Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.
  • Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
  • Visit schools to understand pain points and receive feedback.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
  • Supervise, train, and mentor junior staff members in all of the above.
  • Provide technical assistance to project teams and undertake technical project roles when required.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.

What you should Have

  • A Degree from a recognised university with top marks in a relevant discipline
  • Suitable IT/industry work experience
  • Experience working within a fast-paced environment
  • Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals
  • Software and hardware troubleshooting ability
  • Experience working and training on a variety of IT subjects and applications
  • Analytical capability – ability to analyse data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.
  • Strong writing and oral communication skills
  • Research skills, including ability to identify and propose solutions to issues/crisis

You’re Also

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience,
  • and value.
  • A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, analyze it and make decisions with clear justifications.
  • A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that human choices and actions create the world we see – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the link opens, scroll to the Job Title and Apply.

Job Title: Regional Manager, Schools

Location: Kwara

Schools Group

  • Schools is the heart of our work. The team is mandated to inspire teachers to teach with passion, pupils to learn with purpose, parents to believe in a better future for their children, and communities to become the change they want to see in the world.
  • To achieve this vision, the team ensures schools are smoothly run – the school team is motivated and inspired, delivering life changing lessons, creating an experience that makes parents stay with us, and also cultivating interest and excitement in our work in communities where we serve.
  • Schools is responsible for ensuring all of the work created by our expert teams, including Instructional Design, Leadership & Development, Technology, Communications, Creative and Insight, are used in each school, and each school is managed to achieve its goal of ensuring every child enjoys a learning environment that develops her core skills, knowledge and confidence. The performance of the entire organisation is led by the Schools Group, which is responsible for day-to-day management of each school.
  • Schools work to strengthen school enrollment and student retention, ensuring every school is regarded as the strongest school in its neighbourhood and delivers on improved learning outcomes for children and earns the trust of the parents.
  • We engage with school leaders and teachers every day, ensuring ongoing professional development, performance management, and intensive coaching.
  • We are always seeking effective ways of ensuring every school is supported with data-driven practices.
  • We measure our success through both the financial sustainability of the school and the learning outcomes of the children in the classroom. We are performance driven.
See also  Employment Opportunities at the Organization of the Petroleum Exporting Countries

Schools Leadership:

  • Schools is the heart of our work. The team is mandated to inspire teachers to teach with passion, pupils to learn with purpose, parents to believe in a better future for their children, and communities to become the change they want to see in the world.
  • To achieve this vision, the team ensures schools are smoothly run – the school team is motivated and inspired, delivering life changing lessons, creating an experience that makes parents stay with us, and also cultivating interest and excitement in our work in communities where we serve.
  • Schools is responsible for ensuring all of the work created by our expert teams, including Instructional Design, Leadership & Development, Technology, Communications, Creative and Insight, are used in each school, and each school is managed to achieve its goal of ensuring every child enjoys a learning environment that develops her core skills, knowledge and confidence.
  • The performance of the entire organization is led by the Schools Group, which is responsible for day-to-day management of each school. Schools work to strengthen school enrollment and student retention, ensuring every school is regarded as the strongest school in its neighborhood and delivers on improved learning outcomes for children and earns the trust of the parents.
  • We engage with school leaders and teachers every day, ensuring ongoing professional development, performance management, and intensive coaching. We are always seeking effective ways of ensuring every school is supported with data-driven practices.
  • We measure our success through both the financial sustainability of the school and the learning outcomes of the children in the classroom. We are performance driven.

About the Role

  • KwaraLEARN ensures efficient management of its schools through a school’s organizational structure that divides schools into regions and territories and assigns management oversight of each region to one Schools Supervisor.
  • A Schools Supervisor is responsible for the management of a group of schools and Schools Supervisors report to a Regional Manager who in turn is responsible for the success of that school region or territory.
  • The schools are situated in various communities across the state in Nigeria to which you are assigned.

What Will You Do

  • Work closely with a large group of Schools Supervisors in your territory to ensure that they are operating at the highest levels.
  • Work closely with the Training Manager to ensure feedback from the field is translated to effective training content, systems and processes which further empower Teachers and Headmasters to lead successful schools.
  • Empower Schools Supervisors to focus intensely on instructional leadership, including each teacher completing the scheduled lessons each day; on positive classroom and school management without corporal punishment; and school strength through retention, which is a sign of parents’ belief in the positive contribution of the school.
  • Provide management oversight to Schools Supervisors in your region or territory and ensure operating performance and instructional learning targets are met.
  • Provide coaching and mentoring to Schools Supervisors in your region to help develop their management skills and support achievement of their academy goals.
  • Regional Managers completely own (and therefore, are accountable for) the performance metrics of all of the schools in their territory, as measured by operational and instructional benchmarks.
  • This role requires a constant presence at the schools and close interaction with each School Head or School Administrator to ensure that there is continuous bi-directional communication and coaching.
  • In addition to interactions with schools, the Regional Manager is expected to build close relationships with the local and state level government officials, the traditional and local community leaders, and Parents of the children in the school to promote the importance of education, garner support for the school and education ministry’s activities as it relates to their children and to keep a constant monitor on their feedback.
  • Must be ready to travel on a daily basis to schools in your region. The schools are situated in various communities across the state in Nigeria to which you are assigned.

Requirements
What you should have:

  • High level of energy and enthusiasm so as to be effective in a fast paced environment with multiple demands.
  • This role would suit someone who has extensive experience doing community based work, field management expertise and strong people management and program management skills.
  • An Education Degree is a MUST, with at least 5 years of professional work experience
  • Prior team leadership experience using a hands-on role model approach to management and the ability to coach and motivate others to achieve results
  • Proven ability to drive results
  • Passion for providing outstanding customer service
  • Excellent practical problem solving skills with the ability to multitask and prioritise effectively
  • Previous experience building relationships with government and community officials
  • A passion for what we do is essential and experience in low cost education environments or in the public schooling environment is an advantage.
  • Must be dynamic, articulate, organised with an attention to detail
  • Must have demonstrated capacity to plan, prioritise and deliver tasks on time to meet goals in a high pressure environment
  • Must be passionate about following processes and procedures and be extremely data-driven
  • Must be passionate about education and schooling in general
  • Must be comfortable working in low income communities
  • Must have respect and sensitivity towards cultural, gender, ethnicity and religious diversity
  • Must have maturity and confidence in dealing with high ranking official of government institutions, international institutions and non- government institutions
  • Willingness to have tough conversations when circumstances require it and to take a “no nonsense” approach to driving business results.

You’re also:

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience,
  • and value.
  • A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
  • A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the link opens, scroll to the Job Title and Apply.

Job Title: Associate, IT Operations

Location: Kwara, Nigeria

Bacground

  • Working for the technical implementing partner for the programme, you will work towards preparing Kwara and its youth for a bright future with a strong educational foundation. Being part of this transformative programme will be a challenging but fulfilling experience. You will have the opportunity to impact young lives and help build the future of Kwara and Nigeria.
  • The programme is one of the most exciting and ambitious education programmes not only in Nigeria, but also across Africa. A quality education has the power to transform the opportunities for Kwara’s youth and the State. In joining us, you will join a group of dynamic and passionate Nigerians taking concrete action to help ensure a better future for the children of Kwara.

Technology Group:

  • Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day.
  • Technology spans several key functions, including product management, business intelligence, software development and IT operations. Working with us, passionate technologists have a chance to directly change the world. No kidding.

IT Operations Department:

  • IT Operations is responsible for last mile delivery of technology, ensuring that everyone from school staff to executives, all have the functioning technology they need to excel at their jobs.
  • It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centres, finance teams, warehouses, and more.
  • Within the technology group, IT Operations also holds the distinction of being the only department with a dedicated presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all aspects of technology at our, ensuring the work done by the other technology departments delivers on its potential.

Responsibilities
What you will do:

  • Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
  • Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
  • Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
  • Ensure the efficiency and reliability of Internet service and computer environment in the support office
  • Install and configure operating systems and software to agreed standards under the direction of the IT Manager
  • Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
  • Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
  • Maintain a record of any software or hardware problems detected, escalate when appropriate
  • Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
  • Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.
See also  Current Career Opportunities for Resident Doctors at the Enugu State University of Science and Technology (ESUT) Teaching Hospital

Requirements
What you should have:

  • Bachelor’s Degree in IT, or related Information Technology field of study
  • Minimum three years of work experience in the ICT environment
  • Ability to use tools like soldering irons to fix hardware issues
  • Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
  • Working technical knowledge of current protocols, operating systems and standards
  • Excellent technical knowledge of PC hardware
  • Software and hardware troubleshooting
  • Basic experience with routers, switches, and firewalls
  • Experience with Microsoft suite applications and exposure to basic troubleshooting
  • Understanding of TCP/IP and Local Area Networks
  • Excellent writing and oral communication skills
  • Good research skills, including the ability to identify and propose solutions to issues/crisis
  • Knowledge of Android operating system and smartphones
  • Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

You’re also:

  • A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience, and value.
  • A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
  • A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the link opens, scroll to the Job Title and Apply.

Share:

administrator

Leave a Reply

Your email address will not be published.